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Responsible Gaming

At Galactic Wins Ireland, our aim has always been to create a fun, enjoyable and safe gaming experience. As a responsible gaming provider, we are committed to providing a responsible gaming environment and encourage all our players to use our services responsibly.

Gambling more than you can afford or spending more time on our site than you intended may lead to greater problems, and playing responsibly should help prevent this.

Self-Assessment

If you are concerned about your gaming habits, consider these questions:

  • Did you ever lose time from work or school due to gambling?
  • Has gambling ever made your home life unhappy?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • After losing did you feel you must return as soon as possible and win back your losses?
  • Do you often gamble until you run out of money?
  • Did you ever borrow or sell anything to finance your gambling?
  • Did gambling make you careless of the welfare of yourself or your family?
  • Do arguments, disappointments or frustrations give you an urge to gamble?

The more you answered 'yes', the more you may have a gambling problem. Below you will find information on tools that we offer to help you keep in control of your gaming on our site, as well as information on organisations that will be able to provide you additional assistance and support.

Responsible Gaming Tools

We have provided a number of tools that you can use to control your gambling on our site. These tools will help you set limits, take breaks, and exclude yourself from our site if necessary. You can access these tools through your account settings or by contacting our support team.

Set Limits

One of the first steps to responsible gaming is knowing how much you are able to spend on gaming, and how much you are willing to lose. We give you the option to limit your deposits, bets and losses on our site. You can set daily limits (that refresh every 24 hours), weekly or monthly limits.

These limits may be decreased, increased or removed. Making a limit less strict (by increasing or removing the limit) will take effect after a 24 hour cooling-off period. Making a limit more strict will take effect immediately.

Reality Check

It may be helpful to know how long you intend to play for, and to keep track of how long you are spending on our site. We offer the option of setting a reality check that will show at regular intervals and help you keep track of the time spent on our site.

Time Out

If you feel you need to take a break, you can request a Time Out, and we will temporarily suspend your account for the period you request. You will not be able to access your account until the Time Out period has passed. Once the Time Out period ends, your account will be automatically unlocked.

You may contact our Customer Support team and request for a Time Out to be removed prior to its expiry, however a 7 day cooling-off period will apply. Note that should you wish to withdraw funds from your account during a Time Out, you may do so by contacting our Customer Support.

Self-Exclusion

You may choose to exclude yourself from our site for a longer period of time, including an unlimited exclusion. Once the Self-Exclusion period ends, your account will automatically be reactivated. You may request for a Self-Exclusion to be removed prior to its expiry, however a 7 day cooling-off period will apply.

If you do exclude yourself from our site, you will be removed from all marketing communications for the period that you are excluded.

Important Notes

These tools are being provided to assist you in managing your activity on our site. You should not attempt to circumvent these tools in order to gamble more than the limits you have set or to breach a self-exclusion request.

Please remember: these tools are set per site and are only effective on the site you have enabled them on. Do not attempt to register additional accounts to circumvent these tools. As per our Terms and Conditions, we allow only one account per site.

Additional Support

In addition to using the responsible gaming tools, we strongly encourage you to take additional steps:

  • Contact a professional support group such as Gamblers Anonymous or Gambling Therapy
  • Install third party services to monitor or restrict your access: Net Nanny, GamBlock or GamBan
  • Request an exclusion from all gambling sites where you hold an account
  • Unsubscribe from any gambling related mailing lists

Underage Gambling

It is against our rules for anyone under the age of 18 to open an account or play on our site. We take reasonable efforts to ensure that all players are of legal age and reserve the right to request proof of age from any customer and may suspend an account until adequate verification is received.

We stress parental responsibility in the prevention of underage gaming and encourage parents and guardians to take measures to protect minors under their care from underage gaming. This includes installing filtering software, not leaving children unattended near devices that can access gambling sites, protecting account credentials, and keeping payment methods out of reach of minors.

For assistance with responsible gaming tools or any concerns, please contact our Customer Support team.